The GCODE Nonprofit Systems

Email Support

Send us an email and our team will respond within 24 hours for all plan types.

support@thegcodesystems.com

Phone Support

Speak directly with a support specialist for urgent issues or guided assistance.

(303) 514-9722

Mon–Fri, 9 AM – 5 PM MT

Submit a Ticket

Use the form below to submit a support request, bug report, or feature suggestion.

Go to Ticket Form

Submit a Support Ticket

Fill out the form below and our support team will get back to you promptly.

Full Name

Email Address

Organization

Phone (Optional)

Ticket Type

Priority

Subject

Description

Ticket Submitted Successfully!

We've received your support request. Our team will respond within 24 hours. Check your email for a confirmation.

Frequently Asked Questions

All support tickets receive a response within 24 hours during business days. Priority and Enterprise plan customers receive faster response times. Critical issues are addressed as quickly as possible regardless of plan type.

The free trial includes full access to all platform features, onboarding assistance, training sessions, and support. You'll have everything you need to evaluate whether G-CODE is the right fit for your organization — no credit card required.

Every new organization receives a guided onboarding experience including a dedicated onboarding specialist, data migration assistance, team training sessions, and configuration support. Simply contact us at support@thegcodesystems.com or call (303) 514-9722 to get started.

Absolutely! We love hearing from our users. Use the support ticket form above and select "Feature Request" as the ticket type. Our product team reviews all feature requests and incorporates them into our development roadmap based on community demand.

Yes. The G-CODE Systems is built to meet HIPAA and FERPA compliance requirements. We use AES-256 encryption, per-organization encryption keys, role-based access controls, two-factor authentication, and complete audit trails. A Business Associate Agreement (BAA) is available for organizations handling protected health information.

Our support team is available Monday through Friday, 9:00 AM to 5:00 PM Mountain Time. You can submit tickets anytime via the form above or by emailing support@thegcodesystems.com — we'll respond on the next business day for after-hours submissions. Enterprise customers may have extended support hours per their SLA.